Service Desk

The isginf service desk office is locate in room CAB E 48.

Opening hours Monday to Friday
09:30-11:30 and 13:30-16:30
Phone +41 44 632 7210 (internal 27210)

Ticketing System

All mail to goes to our online ticketing system directly where it is handled by our service desk. For non-trivial issues we will also create a ticket for your when you come to our service desk in person or call.

When reporting a problem please be specific and include all relevant information and explain what exactly is not working and what you did so we can help you quicker.

Response Time

Tickets will typically be answered within one working day, meaning you will receive an answer from us with information on how your request will be processed.

Lending Items

Booked multimedia resources as well as a small number of other lending items can be obtained at our service desk. Please have your ETH card with you


Our warehouse is open 24/7 for all ITCs to pick up ordered items and select various common IT materials from our self service drawer cabinet.

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