Researchers
As a graduate student or researcher you have access to the IT infrastructure of
ETH Zurich, the
Department of Computer Science and your
research group.
isginf typically manages the later two and provided help and support.
Your IT Coordinator
Every research group has an
IT Coordinator (
ITC) who is the primary contact for IT related questions and issues for all members of the group and who is familiar with the groups particular IT infrastructure and the policies governing its usage.
Getting Help
If your
IT Coordinator is not available you can
contact isginf directly. Send us an email to
support@inf.ethz.ch, call us on
+41 44 632 7210 (internal 27210) or come to
our service desk in
CAB E 48 during our opening hours (Monday to Friday, 9:30-11:30 and 13:30-16:30). In the
help section on our website you can also find solutions to the common issues and various instructions. Mail to
support@inf.ethz.ch goes to our
ticketing system and can also be viewed by your
ITC.
ETH User Account
A
ETH user account is required to use the IT infrastructure (computers, network, email, etc.) at ETH Zurich. Your login and the initial password is sent to you via postal mail after hiring. If you are a former undergraduate student you will keep your existing
ETH user account.
Changing Your Passwords
You can change the passwords of your
ETH user account at
password.ethz.ch. Login with your
ETH user name and your current
ETH password for web applications. Then choose
Change password under
Self Service. The password change wizard will guide you through the process.
If you have forgotten your password then please come to
our service desk and bring your
ETH card or another official identification document with you.
Getting Started
Here are a few things you want to do when you start at ETH:
Your research group has their own infrastructure (the necessary
user account for the IT infrastructure of your research group is created automatically or by your
ITC). Ask your
ITC if you have any of the following:
Before Leaving
Before you leave ETH we recommend you do the following:
- Move the mails you want to keep to a private mailbox and request a permanent forward.
- Copy your personal home page to a new location and request a permanent redirect. Please ask your ITC if there is a space on the group website for the home pages of former members.
- Transfer any data that belongs to your research group from your home directory or personal laptop to a location designated by your ITC.
- All personal projects at gitlab.inf.ethz.ch will be deleted. Please ensure that projects belonging to the group are moved out of your user namespace.
- Delete unwanted data stored on workstations, laptops, network shares, etc.
- Return your laptop and other hardware to your ITC.